/

Technical Support Specialist

--IPRO--

We are currently searching for a highly motivated candidate to
join our Tehnical Support Specialist team in Malabo & Bata!


What we expect

Odoo is the world's top open-source ERP SaaS software and Technical Support is the key to our future success! Technical Support Specialists coordinate with various service teams to strategically find the best solutions for businesses that use our software.

As a Technical Support Specialist here at IPRO, you will help us achieve our mission of accelerating value for longstanding SMB customers spanning across AFRICA. Odoo's Technical Support Specialists work with clients to teach them how to most effectively wield the Odoo applications that they have adopted. This role collaborates with other client facing roles, is part of a growing team, and heavily impacts IPRO's success. We're looking for someone who is investigative, empathetic and has great communication skills. You understand small to medium sized businesses and the functions within them.

Responsibilities

  • Become an expert on all of the features and functions within Odoo's software applications.

  • Provide expertise to clients seeking to use Odoo applications effectively.

  • Document clients' needs, problems, interventions and interactions, escalate product issues to Odoo's developer team.

  • Boost Customer Satisfaction and productivity

Must Have

  • Bachelor Degree in Business or STEM
  • 1-3 years of professional experience

  • Able to work in a rapidly evolving field

  • Passion for software 

  • Willing and able to work from 7am to 4pm Monday through Friday

Nice to Have

  • Business experience at an ERP

  • Relational database knowledge

  • Sociable and outgoing

  • Spanish preferred
  • Willing to learn constantly and work proactively


What's great in the job?

  • Great team of very smart people in a friendly and open culture.
  • No silly tools to use, no rigid working hours.
  • No waste of time in enterprise processes, real responsibilities and autonomy.
  • Expand your knowledge of various business industries.
  • Create content that will help our users on a daily basis.
  • Real responsibilities and challenges in a fast evolving company.
Job Complexity:
Personal Evolution:
Variability of the Job:
Job Security:
Overachieving Possibilities:
Team / Company Size:

10 / 80 people

Company Growth:

50% YoY

Company Maturity:

Profitable


Compensation & Benefits

A full-time position
Attractive salary package


Trainings

12 days trainings a year and books for career development